Changes and returns for online purchases

Ask for collection at home at ponsquintana.com

Returns will be accepted up to 30 days after the reception of the order.

In order to return an item and you are already registered, you must click on the Customer service display – Exchanges and returns and fill in the Exchange and return form.

You will then receive an email to confirm the details of the return.

Returns are free of charge. 

Preparation of package

Pack your items safely inside the original package. Once the return and exchange form is filled in you will be sent the labels for the parcel service; print them and when you are ready attach them to the package.

If you cannot print them, the carrier will have the necessary data for the return.

The carrier will collect the parcel from your home.

Our carrier will contact you to arrange date and time of collection. If possible, the collection will always take place within 24/48 hours.

Refunds of returns will be effective through the same means of payment as used during the purchase and within 2 to 5 working days from when we receive your parcel.

If the returned amount is not correct, please contact us via email at online@ponsquintana.com or call +34 – 971.37.10.50.

 

Changes and returns form

By submitting you agree to the privacy policy

This website belongs to Santiago Pons Quintana, S.A. with address at C/ San Antonio, 120, 07730 – Alaior, Menorca (Balearic Islands) and holder of Spanish NIF (fiscal identification number) A07042088.

Link Policy

Links with other webpages that appear on ponsquintana.com are merely offered as information for the users and therefore ponsquintana.com does not take responsibility for the products, services or contents that are offered or provided on these destination pages located in a separate domain..  

Intellectual and Industrial Property Rights

All the material that appears on ponsquintana.com belongs to Santiago Pons Quintana S.A. and is protected by Intellectual Property Rights as is established in the LPI (Intellectual Property Law). Any intentional unauthorised use of this material will be taken as a breach of these rights and could result in the corresponding sanctions. It is therefore forbidden to reproduce, exploit, edit, distribute or disseminate the contents of this website without the necessary permissions from the author.  

Data Protection or the Use of Personal Information Policy

The data provided via the website is stored in a data file belonging to Santiago Pons Quintana S.A. that has been declared, as is required, to the Spanish Agency of Data Protection. This data will be used exclusively in order to carry out the service applied for and for later sharing promotions or services within the company’s sector. Under no circumstances will they be supplied to third parties, besides those required by law or associated companies or partners of Santiago Pons Quintana S.A. The data files may be managed by organisations contracted to carry out data protection and web storage. These organisations have a contract in which they agree to comply with the same conditions laid out by Santiago Pons Quintana S.A. as per the Spanish LOPD Data Protection Law.

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Jurisdiction and applicable law

The user accepts that the legislation applied to these services is Spanish. Any controversies regarding the interpretation or application of these clauses will be dealt with under the courts and tribunals of the consumer's address. In the case where the client is not a resident of Spain, the tribunals used will be those in Menorca.