FAQs about Pons Quintana
Where can I have my order delivered?
Your order can be delivered to any address you choose except for a PO BOX.
Can the delivery country be different from the country of purchase?
The delivery country must always be the same as the country of purchase.
How long will my order take to arrive?
The shipping times are between 2 to 4 working days in national territory and 3 to 5 working days in international territory.
What is the deadline for exchanging or returning items?
You have 30 days from the day you receive the goods to make exchanges or returns.
What must I do to return an item?
You will have to go to the section Customer service – Change/Return Items and complete the Form. We will organise the collection of the package from your address. Whenever possible, we will aim for the collection to be made between 24 and 48 hours.
Do I have to pay anything for returning an item?
Returning an item is completely free of charge, except for the shipping costs, which will be deducted from the amount to be reimbursed.