What should I do if I want to return an item?
We will collect the package from your address, as soon as possible, and always within a time frame of 24-48 hours.
How long do I have to return an item?
The customer has a period of 15 days in order to return an item.
Do I have to pay to return my item?
It is totally free to return an item, the only charge will be the transport costs which will be deducted from the returned item’s cost..
How will I receive the amount for my returned item?
Once the return has been approved, you will receive the reimbursement for the item amount through the same means as the payment was made.
When will I be reimbursed for the item’s amount?
Once the return has been checked and is seen to be in perfect condition, the reimbursement will be carried out.
How do I know if I have been reimbursed the correct amount?
Please contact us by email contact@ponsquintana.com or by telephone (0034) 971.37.10.50.
