FAQs about Pons Quintana

Where can I have my order delivered?

Your order can be delivered to any address you choose except for a PO BOX.

Can the delivery country be different from the country of purchase?

The delivery country must always be the same as the country of purchase.

How long will my order take to arrive?

The shipping times are between 2 to 4 working days in national territory and 3 to 5 working days in international territory.

What is the deadline for exchanging or returning items?

You have 30 days from the day you receive the goods to make exchanges or returns.

What must I do to return an item?

You will have to go to the section Customer service – Change/Return Items and complete the Form. We will organise the collection of the package from your address. Whenever possible, we will aim for the collection to be made between 24 and 48 hours.

Do I have to pay anything for returning an item?

Returning an item is completely free of charge, except for the shipping costs, which will be deducted from the amount to be reimbursed.

 

This website belongs to Santiago Pons Quintana, S.A. with address at C/ San Antonio, 120, 07730 – Alaior, Menorca (Balearic Islands) and holder of Spanish NIF (fiscal identification number) A07042088.

Link Policy

Links with other webpages that appear on ponsquintana.com are merely offered as information for the users and therefore ponsquintana.com does not take responsibility for the products, services or contents that are offered or provided on these destination pages located in a separate domain..  

Intellectual and Industrial Property Rights

All the material that appears on ponsquintana.com belongs to Santiago Pons Quintana S.A. and is protected by Intellectual Property Rights as is established in the LPI (Intellectual Property Law). Any intentional unauthorised use of this material will be taken as a breach of these rights and could result in the corresponding sanctions. It is therefore forbidden to reproduce, exploit, edit, distribute or disseminate the contents of this website without the necessary permissions from the author.  

Data Protection or the Use of Personal Information Policy

The data provided via the website is stored in a data file belonging to Santiago Pons Quintana S.A. that has been declared, as is required, to the Spanish Agency of Data Protection. This data will be used exclusively in order to carry out the service applied for and for later sharing promotions or services within the company’s sector. Under no circumstances will they be supplied to third parties, besides those required by law or associated companies or partners of Santiago Pons Quintana S.A. The data files may be managed by organisations contracted to carry out data protection and web storage. These organisations have a contract in which they agree to comply with the same conditions laid out by Santiago Pons Quintana S.A. as per the Spanish LOPD Data Protection Law.

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Jurisdiction and applicable law

The user accepts that the legislation applied to these services is Spanish. Any controversies regarding the interpretation or application of these clauses will be dealt with under the courts and tribunals of the consumer's address. In the case where the client is not a resident of Spain, the tribunals used will be those in Menorca.